Return Policy

1. Return & Replacement Policy Overview

• Returns Window: Eligible items must be reported to us within 7 days of delivery.
• Perishable Goods: No returns or replacements are accepted for fish or plants due to their perishable nature.
• Non-Living Items: Defective or incorrect non-living items (equipment, accessories) may qualify for a replacement.
• Proof Required: All requests require photo or video proof of the issue.
• Shipping Charges: Original shipping fees are non-refundable unless the error was ours.

2. Return Shipping Cost

• If the error is ours (wrong item delivered, defective product): We will bear the cost of return shipping.
• For all other eligible returns: The customer is responsible for the return shipping cost.

3. Replacement Conditions & Process

4. Non-Returnable Items

• All fish, plants, and invertebrates.
• Opened or used aquarium medications and food.
• Personalized or custom-made products.
• Items purchased under "Hot Deals" (all sales are final).

5. Dead on Arrival (DOA) Policy

• Please see our separate Refund Policy for specific terms regarding deceased livestock.
• DOA claims require photo/video proof submitted within 1 hour of delivery.
• Shipments sent in Thermocol boxes qualify for our standard compensation terms.